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customer service

Contact

Blue Lotus
Ph: (805) 966-5692
Email: bluelotussb [at] gmail.com
135 East De La Guerra St.
Santa Barbara, CA, 93101
Store is open Mon-Sat 10 – 6 / Sun 12 – 4
(you can also contact us by using our Contact Form)
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Making a Purchase

We use a simple and secure paypal shopping cart. You don’t need a paypal account: you can use any major credit card or a paypal account at checkout. If you would like to make your purchase another way, we are happy to complete any order by phone or in person at out storefront during normal business hours. When you use one of our “add to cart” buttons, you will see the shopping cart with your items appear at the top of the page. When you are done shopping, simply click the “checkout with paypal” button and complete your order on paypal’s secure server. NOTE: due to limited quantities, always contact us first before choosing a quantity higher than one for any given piece of jewelry in your shopping cart.

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Shipping, Handling, Insurance and Sales Tax

We ship UPS Ground with insurance and signature confirmation to the lower 48 states for orders over $50.  We ship USPS Parcel Post for orders less than $50.

Shipping is calculated by price using the chart below:


UP TO $50 = $5 Shipping

$50 – $100 = $10 Shipping

$100 – $200 = $15 Shipping

$200 – $300 = $20 Shipping

$300 AND UP = $25 Shipping


Most items are shipped and received in 10 business days (1-2 weeks.) If you want a piece quickly or by a specific carrier, please contact us to discuss shipping options. If you would like to make an order but you are not in the continental US, please contact us to discuss international shipping options. We are happy to make special shipping arrangements, although extra charges may apply. Shipping costs are calculated at checkout & California residents must also pay sales tax at checkout.

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Gift Wrapping

We are happy to do gift wrapping for $5. We use ribbons, bows, high quality boxes and wrapping paper. You’ll see an option during checkout for adding gift wrap and you can add a special note for the recipient too.

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Returns

NOTE: All feather and clothing sales are final. For all other items, we offer a full refund up to 10 days from the date you received the item. Buyer pays return shipping, unless the item is returned in person at our storefront. All returns must be unworn and in the same condition and packaging they were received in. Returns for exchange or store credit can be made for up to 20 days from the date you received the item.

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Our Designs

Blue Lotus Jewelry is made with organic materials like pearls and gemstones. Like nature, each piece will be unique. Any piece of jewelry you purchase will be of the same exact design, materials, and quality as the piece represented on the site.

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Modifications

We are happy to make modifications to a piece of jewelry for an extra fee. The best way to do this is to bring a piece of Blue Lotus Jewelry by our storefront in Santa Barbara. We can also service orders by mail, but extra shipping and insurance fees will apply.

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Custom Orders and Sold Out Items

We can make jewelry based on the pieces online and in our storefront. You must contact us by phone or come by the store to request custom work. There may be items on the website that say “SOLD OUT” because they are unique, one of a kind pieces of jewelry. We can still make new jewelry that is very similar to these pieces. Contact us about custom orders.

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Gift Certificates

Blue Lotus gift certificates are available online and in our storefront for any amount. If you have a gift certificate from our storefront and want to use it online, please contact us first to process your order.


Blue Lotus Gift Certificates

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Blue Lotus Jewelry Santa Barbara


Address: 135 E De La Guerra St, Santa Barbara, CA 93101
Phone #: (805) 966-1138
Hours: Mon. - Sat. 10am - 6pm / Sun. 12pm - 4pm

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